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IDProjectCategoryView StatusLast Update
0000862T99X171.00 SKB EagleSW Issuepublic2020-10-22 18:24
Reporter(ALTech) Jason ParkAssigned To(ALTech) Jason ParkDue Date
PriorityhighSeveritys2-severeReproducibilityhave not tried
Status closedResolutionfixed 
Summary0000862: [BFX-UH200] [BTVQ-13706]BMM-BT11 Remote Control Intermittent Unpairing
DescriptionHI Kerwin

please check some issue from SKB QA.

[Pre-condition]
UHD4 (BFX-UH200) and BMM-BT11 remote control pairing status

[Reproduce Step]
BFX-UH200 <-> BMM-BT11 Pair the Remote Control and Leave it

[Result]
unpairing.
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(ALTech) Jason Park

2020-07-24 19:03

developer  

main_log.log (29,230,032 bytes)
main_log.log.001 (31,457,314 bytes)
main_log.log.002 (31,457,399 bytes)

(SW) Kerwin Chen

2020-07-27 09:07

developer   ~0003864

Hi Jason,

From the log file, we see similar issue with Mantis 0000851. (https://mantis.cnsbg.foxconn.com/vaas/view.php?id=851)
The incorrect audio library results in RCU disconnected.
It is already fixed in v17.520.5.
Please use new version and check again.
Thanks !

===== open TJ Karaoke APP in main_log.log.002========
07-24 15:29:16.182 3282 3601 I ActivityManager: START u0 {act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10000000 pkg=kr.co.tjcomm.zillernoraebang cmp=kr.co.tjcomm.zillernoraebang/.ZillerNoraebang} from uid 1000

(ALTech) Jason Park

2020-07-29 10:56

developer   ~0003882

hi kerwin.

it happen same issnue in v17.520.5 During BMT.
It is a urgent issue.
skb qa engineer paired with BMM_BT11 yesterday on live channel. but today it is unpaired this morning.
please see a log.. it is a urgent issue. since skb bmt finish until tomorrow.
main_log-2.log (24,688,047 bytes)
main_log.log-2.001 (31,457,468 bytes)

(SW) River Wong

2020-07-29 15:15

developer   ~0003884

Hi Jason,

Kerwin is out of office today.
I checked the log. And the "incorrect audio library results in RCU disconnect" issue is not fixed completely.
It will still cause audio hal service crash when RCU disconnects or reconnects.
Would you like to have a new image for testing?

(ALTech) Jason Park

2020-07-29 16:17

developer   ~0003885

hi river

when you can give test FW to us ? when you give it to us,, please give SD and ND FW.
Thanks.

(SW) Jim Chen

2020-07-29 17:36

developer   ~0003888

Here's the test FW
https://drive.google.com/drive/folders/1BVasmvWP23okab-vTFCpBOUpWqOQ_8IN?usp=sharing

(ALTech) Jason Park

2020-07-30 13:04

developer   ~0003892

HI Kerwin

case Smart3, also happen same issue in BMT .
This issue happen in Remote/Movon RCU both. but movon RCU issue ration is higher than Remot solution.

please check whether if it is equal to upper issue or not.

Before it, log showed ###remoconisConnected : true”.
But from the 7/28 17:06:57.050, log showed ###remoconisConnected : false”.
07-28 17:06:57.050 4636 4705 D AGENT : ###remoconisPairing : true
07-28 17:06:57.050 4636 4705 D AGENT : ###remoconisConnected : false

Thanks

(ALTech) Jason Park

2020-07-31 11:24

developer   ~0003896

Last edited: 2020-07-31 12:59

hi kerwin

We also receive an issue in v17.520.5. this issue is similar to upper comment(0003892).
let me know whether if this issue is same or not. as talked in webcat , you already made an workaround solution.
1. bt unpairing at 09:03:03
2. recover BT pairing soon.
3. re pairing again at 09:03:05 and didn't pairing again.

as see a picture, It is unpaired via 0x0016 reason in STB.

#define GATT_CONN_TERMINATE_LOCAL_HOST HCI_ERR_CONN_CAUSE_LOCAL_HOST /* 0x16 connectionterminated by local host */

main_log.zip (2,263,881 bytes)

(ALTech) Jason Park

2020-07-31 13:00

developer  

disconnect_case.jpg (93,243 bytes)   
disconnect_case.jpg (93,243 bytes)   

(ALTech) Jason Park

2020-07-31 17:42

developer   ~0003901

Last edited: 2020-07-31 21:19

hi kerwin

leave some comment from RCU company
after connecting to the A2DP Proxy Object it is shown a message which is 'bta_gattc_mark_bg_conn_unable to find the bg connection mask for xx:xx:xx:xx:xx:xx' . after it, if it is unpaired, stb dind't pairing RCU again.
let me know below error message.
bta_gattc_mark_bg_conn_unable to find the bg connection mask
Thanks

(SW) Kerwin Chen

2020-08-03 12:09

developer   ~0003921

Hi Jason,

Although we include a fix in audio HAL, there is still a timing issue in BT stack.
This is why RCU vendor see "terminated by local host, 0x0016" error.
It is fixed in v15.520.8 release, please verify again.
Thanks!

(ALTech) Jason Park

2020-08-10 11:16

developer   ~0003978

hi kerwin

there is no happen same issue in v15.520.8.
although we didn't same logic in v17.520.6, SKB BMT don't find same issue. but we have to apply it later.
anyway, this ticket is closed.

(ALTech) Juyoung Park

2020-08-27 08:40

developer   ~0004141

Hi, kerwin.

please check attched file (btsnoop log).

thank you.
btsnoop_hci.log (16,524 bytes)

(ALTech) SY Yoon

2020-08-27 10:18

developer   ~0004145

It happen in BMT site.
Please check log that Jason uploaded.

(ALTech) Jason Park

2020-08-27 10:31    private

developer   ~0004146

hi kerwin
I also receive a report from RCU Company.
Also this issue happen in Smart3 box with BRM_BA02.
a disconnected RCU issue happen via timeout.

1. frame 1,947,738 : RCU response as empty packet.
   as renewal as NESN,SN of frame 1,947,738, STB received empty packet of RCU(1,947,738).
  Please see RCU_Empty.jpg
 2. Frame 1947,815 last, STB no longer sends empty packets (approximately 860 ms)
please see don_t_send_packet.jpg
 3. after step 2, it happen connection timeout. so it is disconnected.

please see air log.
https://drive.google.com/file/d/14i1gsVM7qxVzfqAIilumSTQAtcB9OGLW/view?usp=sharing

for your reference, it is about 130cm a distance btw STB and RCU.
don_t_send_packet.jpg (64,110 bytes)   
don_t_send_packet.jpg (64,110 bytes)   
RCU_Empty.jpg (44,749 bytes)   
RCU_Empty.jpg (44,749 bytes)   

(ALTech) Jason Park

2020-09-04 17:20

developer   ~0004242

Hi kerwin

since we have to solve it in V15.520.8. We need to verify it about this issue in Next UHD4 FW.

Thanks.

(ALTech) Jason Park

2020-10-12 14:50

developer   ~0004593

hi kerwin

as your guide, you already committed in UHD4. So it is closed.

Issue History

Date Modified Username Field Change
2020-07-24 19:03 (ALTech) Jason Park New Issue
2020-07-24 19:03 (ALTech) Jason Park File Added: main_log.log
2020-07-24 19:03 (ALTech) Jason Park File Added: main_log.log.001
2020-07-24 19:03 (ALTech) Jason Park File Added: main_log.log.002
2020-07-24 19:04 (ALTech) Jason Park Assigned To => (SW) Kerwin Chen
2020-07-24 19:04 (ALTech) Jason Park Status new => assigned
2020-07-27 09:07 (SW) Kerwin Chen Note Added: 0003864
2020-07-29 10:56 (ALTech) Jason Park File Added: main_log-2.log
2020-07-29 10:56 (ALTech) Jason Park File Added: main_log.log-2.001
2020-07-29 10:56 (ALTech) Jason Park Note Added: 0003882
2020-07-29 15:15 (SW) River Wong Note Added: 0003884
2020-07-29 16:17 (ALTech) Jason Park Note Added: 0003885
2020-07-29 17:36 (SW) Jim Chen Note Added: 0003888
2020-07-30 13:04 (ALTech) Jason Park File Added: BFX-AT100_언페어링로그.7z
2020-07-30 13:04 (ALTech) Jason Park Note Added: 0003892
2020-07-31 08:59 (ALTech) SY Yoon Issue Monitored: (ALTech) Wooshin Kang
2020-07-31 11:24 (ALTech) Jason Park File Added: main_log.zip
2020-07-31 11:24 (ALTech) Jason Park Note Added: 0003896
2020-07-31 12:59 (ALTech) Jason Park Note Edited: 0003896
2020-07-31 13:00 (ALTech) Jason Park File Added: disconnect_case.jpg
2020-07-31 17:42 (ALTech) Jason Park Note Added: 0003901
2020-07-31 21:19 (ALTech) Jason Park Note Edited: 0003901
2020-08-03 12:09 (SW) Kerwin Chen Note Added: 0003921
2020-08-10 11:16 (ALTech) Jason Park Note Added: 0003978
2020-08-10 11:16 (ALTech) Jason Park Status assigned => resolved
2020-08-10 11:16 (ALTech) Jason Park Resolution open => fixed
2020-08-27 08:40 (ALTech) Juyoung Park File Added: btsnoop_hci.log
2020-08-27 08:40 (ALTech) Juyoung Park Note Added: 0004141
2020-08-27 10:18 (ALTech) SY Yoon Status resolved => feedback
2020-08-27 10:18 (ALTech) SY Yoon Resolution fixed => reopened
2020-08-27 10:18 (ALTech) SY Yoon Note Added: 0004145
2020-08-27 10:25 (ALTech) Jason Park Status feedback => assigned
2020-08-27 10:31 (ALTech) Jason Park File Added: don_t_send_packet.jpg
2020-08-27 10:31 (ALTech) Jason Park File Added: RCU_Empty.jpg
2020-08-27 10:31 (ALTech) Jason Park Note Added: 0004146
2020-09-01 14:12 (ALTech) Jason Park Issue Monitored: (ALTech) SY Yoon
2020-09-01 20:54 (SW) Jacky Chiang Issue Monitored: (SW) Jacky Chiang
2020-09-04 17:18 (ALTech) Jason Park Note View State: 0004146: private
2020-09-04 17:20 (ALTech) Jason Park Note Added: 0004242
2020-09-07 14:35 (ALTech) Jason Park Assigned To (SW) Kerwin Chen => (ALTech) Jason Park
2020-09-07 14:35 (ALTech) Jason Park Status assigned => acknowledged
2020-10-12 14:50 (ALTech) Jason Park Note Added: 0004593
2020-10-12 14:50 (ALTech) Jason Park Status acknowledged => resolved
2020-10-12 14:50 (ALTech) Jason Park Resolution reopened => fixed
2020-10-22 18:24 (ALTech) Jason Park Status resolved => closed